Knowledge Base

Help & FAQ

Search internal docs, or ask the Support Copilot for a guided answer.

15 articles

How do I create an account?

Getting Started

Sign up on the auth page using email + password or Google. A student profile is created automatically on first sign-in.

What programs (tiers) are offered?

Programs

Three tiers: Foundations (Tier 1), Professional (Tier 2), and Master Practitioner (Tier 3). Each includes modules, lessons, quizzes, assignments and an auto-issued certificate on completion.

Which payment methods are accepted?

Payments

We accept Bitcoin (BTC) and PayPal. After you submit a transaction reference at checkout, an admin manually confirms it and your enrollment activates.

What are the BTC and PayPal addresses?

Payments

BTC: 366oK6ZuzdvJE3vNBcmNffCJJ85jynYqaA

PayPal: ftembo01@gmail.com

Always submit your TXID / transaction reference on the checkout page so we can confirm your payment.

When does my enrollment become active?

Payments

After you submit payment details, status shows Pending. An admin reviews the transaction and marks it Confirmed — your enrollment then activates and the program appears on your dashboard.

How is my progress tracked?

Learning

Progress is stored per lesson. Marking a lesson complete or passing a quiz updates your program percentage. When you hit 100%, a certificate is auto-issued.

What is the AI Tutor?

Learning

A context-aware chat tutor grounded in your current program and module. It supports voice input (mic) and voice output (Listen / Auto-speak).

How do I submit assignments?

Learning

Open the lesson containing the assignment and upload your file in the submission block. Instructors grade submissions in their dashboard.

How do I get and view my certificate?

Certificates

Certificates are auto-issued at 100% program completion with a unique number in the form PAA-YYYY-XXXXXX. View and print them from the certificates page.

How can employers verify my certificate?

Certificates

Every certificate carries a QR code linking to a public verification URL: /verify/<code>. Anyone can scan or visit that page to confirm authenticity.

What user roles exist?

Account

Three roles: student (default), instructor, and admin. Admin and instructor are mutually exclusive. Role changes are audited.

How do instructors create content?

Instructors

Use the authoring workspace to create modules, lessons, quizzes, and assignments. Grading is done from the grading page.

How do admins confirm payments?

Admin

Open the Admin Console → Payments tab, review the TXID/reference, and mark Confirm or Reject. All decisions are logged in the Audit tab.

I forgot my password — what do I do?

Account

Use the Forgot password link on the auth page to receive a reset email.

The app looks stuck or a page won't load.

Troubleshooting

Try a hard refresh (Cmd/Ctrl+Shift+R), sign out and back in, or switch browsers. If it persists, contact us with the URL and a screenshot.